First Rate Mortgage Solutions

5.0·37 reviews
Gladstone House, 2 Church Rd, Wavertree, Liverpool L15 9EG, UK, Liverpool, United Kingdom
Veted AI Summary

Liverpool-based mortgage advisor specialising in residential and buy-to-let mortgages with exceptional client rapport.

What customers love

  • Sue's relentless advocacy and genuine care for client outcomes
  • Proactive rate monitoring and securing competitive mortgage deals
  • Clear, step-by-step guidance through complex mortgage processes

Worth noting

No recurring concerns found across reviews.

Best for

First-time buyers and repeat clients needing expert guidance through complex or non-standard mortgage situations.

Attribute scores

Quality of Work98
Experience55
Responsiveness97
Customer Rating100
Price vs Market Avg.82

Recent reviews

Lyndzay Roberts1mo ago

I can not rate Sue highly enough they’re aren’t enough stars !!<br><br>From our initial meeting she searched and secured the best mortgage deal for me nothing was too much trouble !! She really did go the extra mile<br><br>Even when my purchase fell through she helped me through to finally getting my dream home with a view xx<br><br>Sue thank you xxxx

Joel Edwards1mo ago

Sue was more than helpful when coming to find me a mortgage! Couldn’t recommend enough !

Prashant kumar1mo ago

Liam Inman4mo ago

Sue was brilliant from start to finish. She got me a really competitive mortgage deal and made everything feel straightforward.<br><br>She was always on hand, even out of hours, and nothing was ever too much trouble. You can tell she genuinely cares and wants the best outcome for you!!<br><br>If I could give more than 5 stars, I would.

Lauren Harkin4mo ago

We’ve worked with Sue a number of times now (first mortgage, buy to let, second mortgage) and wouldn’t go to anyone else. She consistently makes what can be a stressful and complex process feel straightforward and manageable. Sue is incredibly proactive, always keeping an eye on rate changes and making sure we’re getting the best possible deal, and she’s brilliant at chasing up all the different parties involved so nothing gets stuck or delayed.<br>Her communication is clear, timely, and reassuring throughout, which makes a huge difference. We always feel fully supported and confident that everything is being handled properly. We wouldn’t and haven't hesitated to recommend Sue to anyone looking for a knowledgeable, responsive, and genuinely helpful mortgage advisor.

Mark Fidler4mo ago

I cannot recommend Sue Parry at First Rate Mortgage highly enough! From the very first phone call to the day I picked up my keys, Sue was an absolute rock.<br>Sue was there throughout every step of the mortgage process. What truly set her apart was her unwavering support throughout the entire process. She wasn’t just there to find me a rate; she was there to answer every "silly" question, chase up paperwork, and provide calm, expert advice whenever things got stressful.<br>Why I’d recommend Sue:<br>• Constant Communication: I was never left wondering what the next step was. She kept me updated every step of the way.<br>• True Advocacy: It felt like she was genuinely in my corner, fighting to get the best possible outcome for my specific situation.<br>• End-to-End Support: She didn’t disappear once the application was submitted; she stayed involved until the very end.<br>If you want a mortgage advisor who is professional, proactive, and genuinely cares about getting you into your new home, look no further than Sue. Thank you for everything!

Jen4mo ago

Sue was extremely helpful and kept me fully informed throughout the mortgage process. If it was not for Sue, I would have been lost when purchasing my first home.

Anthony Conway4mo ago

I cannot recommend Sue enough! She is unbelievable at what she does! During the Covid pandemic Sue managed to work wonders and chase a lot of people to get my mortgage over the line, never gave up on me and genuinely worked relentlessly to get my mortgage completed! Since then Sue has renewed my mortgage and I will always go through Sue! Am very grateful I managed to find a trustworthy person who will give you honest advice and what is best for you! Don’t bother wasting your time with other people you’ve already found the best!

Frank Tanner4mo ago

I have used Rhia from First Rate twice in the last couple of years- for a house purchase and for a flat remortgage. Both times I have been amazed by her professional yet personal approach to the processes, and have come away with a brilliant deal each time. Worth every penny.

Nicky Cinel4mo ago

Sue has been an incredible advisor to us over the years – from helping us buy our very first home as a couple to now guiding us through the purchase of our family home. We truly couldn’t have asked for anyone better. Her expert knowledge, patience, and genuine care have made what can be a stressful process feel so much more manageable.<br><br>She is always available to answer questions (no matter how small), gives her time generously, and consistently goes above and beyond to make sure you understand every step. Sue is not only highly knowledgeable, but she is also genuinely invested in getting the best possible outcome for you. She has been a huge support with all the paperwork and the finer details, making everything feel seamless.<br><br>We honestly can’t thank her or recommend her highly enough.