Bonus Cleaning

Extremely unprofessional. I booked them last week, and they strictly demanded that full payment must be made by Sunday. I paid the full £505 upfront on Sunday as agreed. However, they left the job half-done this Monday. They failed to bring basic equipment like a vacuum or a carpet steam cleaner, leaving the carpets covered in rubbish and floors completely dirty. Before I paid, they replied to my messages instantly and were so active. But the moment they got my money and walked away leaving a messy house, they vanished. I have emailed them repeatedly from Monday to Wednesday, and they are completely ignoring me. Absolute breach of contract. Avoid at all costs! (See photos for proof)

Needed help cleaning paint off wooden floors in whole house after a bad paint job. They did an amazing job, cleaned the whole house and got rid of all the paint which wasn’t easy at all. Would definitely recommend

I recently had a move-in clean done by Silvia's team, and I couldn’t be happier with the results! The team was professional, thorough, and left every corner sparkling. A special shoutout to Silvia—her expert tip completely got rid of mould in the bathroom grout that I honestly thought would never come out. Thanks to her, the bathroom looks brand new! I highly recommend Bonus Cleaning for anyone looking for a top-notch cleaning service.

I recently used Bonus Cleaning for an end-of-tenancy clean. The booking process was smooth and efficient, and I appreciated how flexible they were — they accommodated a last-minute schedule change with no fuss. Overall the apartment was cleaned to a high standard. However, I was disappointed with how they handled an issue in the bathroom. There was visible black mould left in the silicone around the shower. Since they offer a 72-hour guarantee to return and address any missed areas, I got in touch the same day. I was told the mould couldn’t be cleaned and that the silicone would need replacing. Out of curiosity, I tried cleaning it myself using bicarbonate of soda and bleach from Tesco. To my surprise, most of the mould came off easily without even scrubbing (see pics for before and after). This made me feel let down — it seemed like an excuse to avoid a follow-up visit. While the majority of the clean was excellent, I expected better follow-through on their guaranteed service. For that reason, I’ve knocked off two stars.

Stan, Tedi and Albena did a fantastic top to bottom deep clean of my new house, leaving everything immaculate! The oven looks brand new, all the carpets were steam cleaned well and even mold in the bathroom got tackled well. The service was very quick and professional, thank you!