Central Property Management

Sean Duffy CPM directors .. Why has my service charged doubled from 240 per month to £447 per month ?<br><br>I had one invoice at the start of the year that was already doubled from the year before it’s gone up £300 in two years, why are you spending money you don’t have and making people homeless ? Where is the concept in that ??<br><br>Updated May 2025<br><br>Sean Duffy -<br><br>What’s going on with the Gate ??<br><br>You double the service charge then leave our car park unsecure for 8 months ??<br><br>Shambolic !!<br><br>Gate on the building has been out of service for months, they then had the cheek to send an email out reminding residents to park in the correct spot even though it’s a free for all left open to the public.<br><br>They manage a building where I own an apartment that I have had for 18 years. They recently took it over from another company that I had direct debit set up with.<br><br>When I worked abroad and in the army I would sometimes fall behind due to lack of communication but it was never a problem for me or the old management company.<br><br>Once these lot took over and are now demanding 6 months upfront and if you don’t pay it within 15 days they set legal charges on you and tell you they can’t communicate until you pay everything.<br><br>They send daily emails about work they are supposedly going to carry out, lifts that I don’t use because my apartment is on the ground floor but nothing personal client centred it’s all just spam to me.<br><br>Owned the apartment 18 years and never had a problem with the previous management company, these lot are rude and don’t care about the residents. I am investigating their failings and if I find good grounds I’ll get my own solicitor. Paying bills isn’t a problem for me but being treated like a criminal in my own home is.<br><br>Being bullied for 6 months maintenance charges isn’t fair. The only company never did it in 18 years . I called them and there accounts office were still very rude telling me to talk with the solicitors. Horrible experience!!<br><br>I have paid until January 2025 for maintenance that hasn’t happened and they have set over 600£ legal charges because they say I was late, work that one out ! It’s October 2024

Central Property Management failed to make any reasonable effort to contact me before escalating a service charge issue to solicitors and adding legal fees - all of this was due to their mess handover with the building's previous management agent. Their handling of my formal complaint was dismissive, failing to address specific concerns or provide proper escalation information as required under industry standards.<br><br>The entire process was heavy-handed, lacking fairness and transparency. To add to the insult, the building continues to be poorly managed, despite significantly higher service charges. I would not recommend CPM to any leaseholder seeking professional or accountable management.

EDITED:<br><br>I was originally super impressed with the team at CPM but a year down the road not much has changed, the initial whirlwind of jobs done was to bring the property up to regulation standard which they dutifully did<br><br>HOWEVER…..<br><br>The lift is still not operational, even though there are signs up saying that it is a “PRIORITY”….it obviously isn’t<br><br>I operate a few Airbnb properties within the building and they have been instrumental in forcing us out saying we are bad for the building<br><br>So just for the record, I personally paid for out of my own pocket for all the communal areas to be painted, safety signs to be put up showing fire escapes, put privacy glass on the front door and never asked for a penny or was offered anything non return<br><br>The place has not seen a lick of paint since, nor has there been any improvements in the upkeep of the building with exception of a cleaner who comes a few times a week<br><br>CPM seem to be concerned on following the rules of what they should be doing according to the law but don’t really care about the uplift of the property and the tenants within<br><br>I’m more than happy to edit this review once the lift is fixed and the communal areas are freshened up

I would like to extend my deepest gratitude and appreciation to Aman, Emma, Sean and Lisa for their exceptional dedication and professionalism in managing our block. Having served on boards of directors for 25 years, I have worked with numerous management companies, and it is indeed rare to encounter a team that not only excels in their professional duties but also demonstrates such genuine care and commitment.<br><br>Emma has consistently gone above and beyond in their efforts to assist with every aspect of block management. The team’s collective attention to detail, responsiveness, and proactive approach have been invaluable to the smooth running of our property. They bring a refreshing blend of expertise and compassion, ensuring that all concerns are addressed promptly and with a personal touch that is all too often missing in this field.<br><br>It has been a pleasure to work with a company that clearly holds itself to such high standards, and I would wholeheartedly recommend CPM to any board looking for a management team that combines professionalism with a truly personal approach.<br><br>Thank you again for all your hard work and dedication.

Fantastic service! They took over our building recently, inheriting a lot of issues from the old building management company, and they've been fantastic sorting it all out. There was leak damage in my flat from the previous company delaying fixing it, and CPM fixed every bit of damage to the walls and floors. Emma kept me in the loop throughout the whole process and was an absolute delight to speak to every time. They've improved our building in loads of little ways that really add up.

I would not move into a building these guys manage. For one the focus building is a mess constant leaks which is a tripping hazard. Random bits or trash just lay around for days the building is really going downhill.<br>The constant noise is annoying. Parcels being stolen.<br><br>Not to even mention the constant alarm problems which took months to fix

I would like to extend my heartfelt gratitude to Central Property Management (CPM) for their outstanding service throughout our tenancy. Their team has been exceptionally responsive, promptly addressing our inquiries even after we relocated. Moreover, they facilitated productive discussions with our landlord, providing regular updates on the progress. Their professionalism and dedication truly stand out, making our renting experience smooth and hassle-free. Highly recommend CPM for their commendable service

I had a fantastic experience with Ben, Sophie and Lisa from Central Property Management! Their responsiveness and effectiveness in assisting me whenever I needed help were truly remarkable. From answering my inquiries promptly to providing quick and effective solutions, they were always there for me. Moreover, the application procedure for the property I currently reside in was incredibly smooth and hassle-free, thanks to their efficient handling. I highly recommend Central Property Management to anyone seeking a reliable and supportive agent for their real estate needs!

We recently hired CPM for our block of flats in Liverpool after years of mismanagement by the previous management company. CPM is outstanding. Sean and Emma's skills and expertise are way above expectations. They helped us during the takeover process and are tackling all our long term issues head-on making great progress

Fast and positive results provided and confirmed. Just great