Hinkley Homes
Liverpool-based property manager with strong hospitality focus but inconsistent crisis handling.
What customers love
- Clean, well-maintained properties with modern amenities
- Fast, attentive communication from staff like Neha and Lora
- Proactive guest acquisition and property management for owners
Worth noting
- Last-minute cancellations without adequate alternative solutions or support
- Refund process unclear and stressful, requiring persistent follow-up
Best for
Property owners seeking hands-off management and travellers wanting clean, city-centre accommodation.
Attribute scores
Recent reviews
Loved our stay ! Great quiet street and a great clean house with a great back garden and ample parking.<br>We would stay again in a heartbeat,<br>Hosts were amazing and answered any questions and sorted everything we asked of them.
I have had the worst experience with Hinkley Homes.<br>Reading these reviews about how amazing it was I didn't find that experience at all.<br>Our home is getting renovated and we booked a place for 6 months in Liverpool with them, everything was fine we packed our whole house but on the day of the move in the morning I get a text to say we cannot move as the place have been trashed.<br>So we reached out to them and they said they found us another place so me and my husband went to check the area and we wasn't happy.<br>The area was very bad, the house looked nothing like what we expected and we have cars that needs space to park as well and where they was gonna send us they was no parking.<br>We have spent over £2300 to book a place and it's a lot of money.<br>Getting a refund was another nightmare.<br>We was back and forth with all different answers each time.<br>Neha who was dealing with us I was not happy with how everything went as calling someone in the morning of the move to say place been trashed is not good enough and couldn't even find us a good place.<br>On top all the stress and confusion about our deposit as well. It shouldn't have to be that stressful to get our deposit back. If we wasn't on the case we wouldn't have got it back. As nothing was clear at all regarding when the deposit was going to get refunded.<br>I will not be booking with Hinkley homes and maybe it's a good thing we didnt get the first place as who knows all their pictures are just AI pictures and maybe non of the houses look like that from inside.<br>I am super disappointed and unhappy as my family had to go through so much hassle because of them. We have a son who didn't know what was happening and his routine was messed up and we nearly didn't have a place to stay.<br>We had to spend extra money book somewhere else with a different company.
Neha was an excellent host. Extremely helpful and provided an easy check-in process. The unit was well equipped, and in a relatively quiet area but close enough to walk to the city center. Overall a very positive experience!
Very pleasant stay thank you
Fantastic host, great apartment. Clean, welcoming and easy check in. Fully recommended on all aspects!
Fabulous company to deal with. The accomodation is beyond expectations and communication with the company exceptional. Thoroughly recommended
We’ve had a great experience working with Hinkley Homes.<br><br>Our clients booked accommodation through us at Overnightly for 13 St Elmo Rd, while carrying out a project in the area, and the entire process was seamless from start to finish.<br><br>Working with Lora was straightforward and efficient — she was quick to respond to queries, helpful throughout the booking process, and the property offered excellent value for money.<br><br>At Overnightly, we regularly source accommodation for clients working on projects in and around different areas, so it’s important for us to partner with reliable providers — and Hinkley Homes delivered exactly that.<br><br>We look forward to continuing our working relationship.