Ascend Properties Liverpool
Liverpool estate agent with excellent frontline staff but inconsistent post-transaction property management.
What customers love
- Staff like Chloe and Gemma provide attentive, personalized support
- Quick viewings and responsive communication during application process
- Compassionate handling of tenants' individual circumstances and guarantor issues
Worth noting
- Post-completion service collapses; property managers unreachable and unclean handovers
- Deposit deductions disputed as false charges; poor aftercare on repairs
Best for
Tenants seeking initial rental application support from named staff members.
Attribute scores
Recent reviews
Truly helpful and very grateful to Brandon for all he done to help me and my partner get our beautiful home
Gemma worked amazingly at getting us through our application for rental, and very understanding to circumstances
Zero response from anyone—three weeks of calls and emails with no reply.
Brandon was compassionate and swift with my application. Unfortunately during move in the Property Manager was unreachable and the Concierge doesn't even know where the keys for the meters are. The team stopped being helpful the moment I signed and the apartment was unclean when I got there.
Chloe Minards is the sales representative who helped me rent my house. She has been responsive and very helpful, especially when I lost my guarantor. This is my first time renting a home with Simple Life Homes, and I noticed they do not have an automatic email acknowledgement. Because of that, I had to call and wait over 16 minutes to speak to someone. However, whenever I raised a question with Chloe, she always tried her best to help. If the agency could also provide status updates proactively, the experience would be perfect. Thank you, Chloe.
Chloe Minards was very quick and responsive to help me arrange a viewing.
I have had a excellent experience smooth process and thankyou to Gemma Davids at ascend for everything you have done for me xx