City Residential

4.7·672 reviews
81-87 Victoria St, Liverpool L1 6DG, UK, Liverpool, United Kingdom
Veted AI Summary

Liverpool estate and lettings agent with strong individual staff performance but occasional service inconsistencies.

What customers love

  • Proactive agents who call with matching properties
  • Same-day responses to tenant and buyer queries
  • Smooth, efficient lettings and sales processes

Worth noting

  • Inconsistent virtual viewing accommodation for remote clients
  • Communication delays and alleged deliberate blocking of pet applications

Best for

Buyers and sellers seeking attentive agents; tenants valuing responsive management.

Attribute scores

Quality of Work82
Experience88
Responsiveness79
Customer Rating94
Price vs Market Avg.75

Recent reviews

Jess Rushworth1mo ago

Jamie has been a great help in renting and moving out of my property. Smooth process, clear communications

Sophie Pearmain1mo ago

Jamie was super helpful! Thanks so much for all the help this year :)

chloe hui2mo ago

I am very happy with the excellent service I received from the sales team. Especially, Finlay was responsive, professional, and proactive throughout the process, keeping everything moving smoothly. Communication was prompt, and any questions were dealt with quickly. I would happily recommend them to anyone looking for a reliable and efficient estate agent.

Lister Tonge2mo ago

Before approaching City Residential I was badly let down by two different estate agents, resulting in one honest apology and admission of shortcomings. As a result, I found myself approaching City Residential with some trepidation. Would this be another over-hyped failure and waste of time (which was costing me money)?<br><br>Not only did City Residential deliver, as promised, but they repeatedly steadied my nerve as the hugely complex process of selling leasehold property unfolded, with its endless ups and downs.<br><br>The estate agent is the vital link between buyer and seller and is the only person in the process involved with both. They helped me stay alert to the Fact that the buyer is also a human being and was probably as anxious as I was, as seller.<br><br>Harry, Finn and Lexie held the held the process together and helped me avoid impetuous decisions. I could not be more grateful and would recommend City Residential to anyone seeking to sell or buy in the city.<br><br>I hope never to have to do this again, but if I did, I know where I would go, without hesitation.

Pablo C2mo ago

We started using City Residential when we decided to sell our property and look for another in the city centre. We began with emails to Lexie and Finlay and they were always quick to respond to viewing requests and any queries we had.<br>We had several viewings of multiple properties around the city centre and both Lexie and Finlay were professional and friendly. They were also flexible and tried their best to accommodate viewings around our work times. We even had a few viewings on a Saturday.<br>We have now completed on our property and are looking forward to many years of memory making. Thank you.

Ellie2mo ago

I’m actually disappointed in how my letting agent conducted himself, the apartment was super cute online and couldn’t view it in person as I’m in London taking care of my grandmother who is in her last days (she has cancer), I asked for a virtual viewing or a video only to be met with coldness as if I’m inconveniencing him? I’m very dissapointed, I was showing my grandma the apartment and everything. But no matter, other letting agencies have been more accommodating, I guess it wasn’t meant to be. The letting agent is Jack Safadi

CY Yen2mo ago

I recently moved into another apartment managed by City Residential. The entire process was quick and efficient: I found a new apartment and moved in within a month, before my previous tenancy had expired.<br><br>I believe this was largely due to the support of Mr. Dovy Petronis, who is always polite, responsive, and proactive in resolving any requests as quickly as possible.<br><br>I would highly recommend City Residential to anyone looking for accommodation in the Greater Liverpool area.

Denisa Ghiorghe2mo ago

Dovy Petronis, handled the end of my tenancy and my checkout, she was very communicative and highly professional, she did understand my situation without to many words, she did great, and I’m very grateful to her, she deserves more than 5 stars!

Christine Goss2mo ago

Thanks to Harry, Finlay and Lexie for all their help, support and guidance in the sale of our apartment!

Fares Yousefi2mo ago

Having moved houses many times, I have dealt with numerous agencies and unfortunately never had a positive experience until I found City Residential. I can confidently say that they are by far the best agency in the Liverpool area.<br>They are at the top of their field, and I recommend their services 100%. Special thanks to Dovy Petronis for helping my process of move out and made it very quick and easy.