Jones and Chapman Estate Agents Allerton, Liverpool
Liverpool estate agent with strong individual staff but inconsistent team communication and responsiveness across branches.
What customers love
- Individual staff members like Andrea, Kai, Michelle show genuine care
- Long-term landlord support across 11 years with consistent professionalism
- Clear communication and regular property updates during search process
Worth noting
- Inconsistent staff handovers causing customers to repeat information multiple times
- Difficulty reaching agents; unanswered calls and emails for days or weeks
Best for
Landlords seeking long-term management support and rental property administration.
What reviewers warned about
Issues raised independently by two or more reviewers of Jones and Chapman Estate Agents Allerton, Liverpool, with what to ask before you hire. These are reports by customers, not findings by Veted.
Repeated failure to respond to buyer enquiries
Moderate2 reviewers, 2026One reviewer reported trying to reach the agent daily via phone and email for a week without response; another reported similar non-response to multiple contact attempts.
Ask before you hire: Ask what their target response time is for phone and email, and request examples of their response log.
Summarised from public customer reviews. Reports reflect individual experiences at the time they were written and may since have been resolved. Own this business? Respond to these reports.
Attribute scores
Recent reviews
Booked a valuation and they didn’t show up , waste of time …. Try someone else
Andrea was brilliant, chasing solicitors for me and getting stuff sorted when they finally decided to get their act together!
Superb professional support for the last 11 years from the team, I fully recommend!<br><br>Back in 2015 the team helped me buy a property, then for 11 years provided management service to rent the property out for me (and I am based abroad so they have really been my rock), and recently as I decided to sell as my life direction changed a bit, helped me to organise the sale of the property, with tenants in place, in a neat, professional and kind manner.<br><br>The team has always been on the end of the phone, emails, and supported me sincerely through all the various laws, changes, and requirements, especially given I started out knowing nothing in 2015 about being a landlord!<br><br>They have always been kind and caring with tenants too...so as one collective team we kept it a proper home for those years, a nice feeling.<br><br>End of an era for me, but thanks to the Jones and Chapman team (and wider Sequence teams), been a great life time memory - and I wish all the team well and extend my thanks to all!
I had a really great service from Jones and Chapman. I was recommended them by a family member and they didn't disappoint.<br>Andrea was particularly helpful and the communication was excellent. She kept me updated all the way through and sent me various properties to view on a regular.<br>She is my go too now. The rest of the staff where professional and really helpful. I felt in good hands with them all. Thanks to the whole team. Josie xx
I was looking for a property in the Liverpool area to rent and spoke to a gentleman called Kai. He was professional and respectable. He assisted me in looking for a property.
I recently had a great experience with jones and chapman , allerton road while searching for a rental property. From the very beginning, the team was responsive, organised, and genuinely committed to helping me find the right place.<br>I would highly recommend this estate agency to anyone looking to rent, and I’m especially grateful for Kai’s support and professionalism.
They came out to value my property, but I chose to use an alternative agent. They now harass me every couple of months despite making it clear I am not interested in working with them.
Kai at Jones & Chapman Allerton was really helpful when I enquired about a property. He was professional, easy to talk to and made sure I understood everything before ending the call. Great service.
Had a really good experience speaking with Kai at Jones & Chapman Allerton. He was friendly, professional and took the time to answer all my questions about a property I was interested in. Made the whole process feel easy.