Northwood Liverpool
Liverpool estate agent with inconsistent service quality; excellent when led by specific staff members, problematic for tenant maintenance requests.
What customers love
- Individual staff members like Evie, Joanne, Rhea, and Aimee deliver exceptional service
- Efficient property sales process with clear communication from dedicated agents
- First-time buyers receive thorough support with all questions answered
Worth noting
- Maintenance requests take 4-6 weeks; outsourced maintenance company is slow and unresponsive
- Staff frequently fail to follow up despite promising same-day responses to inquiries
Best for
Sellers seeking efficient transactions with dedicated individual agents, not tenant property management.
Attribute scores
Recent reviews
Northwood Liverpool have delivered excellent customer service to me as a tenant so far. I would recommend them.
Very slow service had to pull out they would have dragged on for weeks. Landlords need to know this estate agency is so slow in sorting out paperwork or anything.
It’s hard to describe the poor service we have received from Northwood. If you are a tenant and your hot water goes off, please be prepared to wait at least 6 weeks + for this to be fixed. They outsource their maintenance to a company that is incapable of sourcing anything quickly (we have been left over 4 weeks now without a washing machine and are still waiting for this to be resolved). When this has happened in the past with a different letting agent, this was sorted within 2 days. You can try chasing Northwood to get an update but you will be met with people saying they will get back to you the same day and never do. If you are a landlord and are looking to let Northwood manage your property, I would highly suggest you DO NOT use them. If we didn’t love where we live so much, their service is enough to make us move.
Avoid at all costs
Thank you Joanne Smith (Northwood Liverpool). From the moment I started working with your Company, I worked with so many people but out of them all, I felt that you were going above and beyond to get my issues resolved. You are a beautiful soul and I am not saying this to make you happy. Every time I was working with someone else, I think you have noticed that I always cc you, it is because, I felt that when you were on the loop, my issues will be resolved asap and in the right momentum. You are an asset to your Company and I hope everyone else agrees with me. I would like to say thank you to Freya too, she is a helpful person who gives an ear to a customer. Once, again, thank you for helping my family sell their property
Northwood and Evie are great!
Don’t waste your time. Absolutely time wasters
I had the pleasure of working with Evie, she was really pleasant, helpful, dedicated and went over and beyond to ensure the process was seamless even when delays were not due to her own fault. She kept me informed every step of the way
Northwood estates West Derby Village. Recently phoned to arrange a viewing for a property on Neston Street, just of County Road, only to be told the viewings are only held Monday to Friday!!! Considering they are open Saturdays 09.00 til 12 pm. This gives a false impression that they do viewings on that!!! Considering that people work 9 til 5 through the week and it frees the to arrange a viewing. I understand fully it is business needs, but they should give people who a chance to view, it is very disheartening to get told this, when other estate agents who view properties over the weekend. Very luck to get 1 star