Warm and Cool London
Customer reviews are limited, verify references directly before hiring.
Worth noting
No recurring concerns found across reviews.
Best for
Standard residential work with prior reference checks.
Attribute scores
Recent reviews
This was our first time using W&C for boiler service. They had been recommended by our original boiler expert, so we knew we could trust them. And we were right. Very swift and professional service, very friendly man, everything just great. Thanks!
If I could give Warm and Cool London a higher review than 5, I definitely would. They helped us to urgently restore our hot water when the boiler pressure was too low due to forces beyond our control over a bank holiday weekend. Even though they were already busy and we were a new customer to them, they stayed late and made time to help us. This is the kind of exceptional customer service you always hope for, but rarely find. They were professional, swift and we will continue to use them going forward. Their pricing was also fair/reasonable when other vendors might have gouged us given the circumstances. I can't recommend them highly enough!
Our previous boiler service engineer retired and recommended Warm and Cool. Hadyn in their office dealt with our call very efficiently and provided full information for us. Ntoris arrived exactly on time to carry out our annual boiler inspection. He was polite, friendly, very professional and carried out the work with confidence, ease, and with not a hint of fuss or mess. He provided a full report on the same day. We appreciate the excellent customer service at all levels, and will be using Warm and Cool again in future.
After my usual heating engineer retired, I was recommended Warm and Cool London. They came promptly and did a great job servicing my Vaillant boiler. Hilton was very knowledgeable and also sorted out a couple of issues. He noticed the diverter valve slightly leaking and organised with Vaillant to fit a new one under warrenty. He also fitted a new filling loop, which later in the day developed a fault. They came back quickly and sorted it out with no fuss. Warm and Cool were on time, friendly, professional and reasonably priced. I'll definately use them again!
A BIG THANKYOU to Hilton and the team for responding so quickly over the Christmas period and fitting a completely new boiler. They were a fantastic and professional team and fitted the whole thing in a few days. Their after service sale also amazing and nothing is too much trouble. We would highly recommend them.