Foxtons London Bridge Estate Agents

It was an absolute nightmare of an experience. Purely profit-driven with zero business ethics. Overseas students, stay away! Before we signed the tenancy agreement, Foxtons repeatedly pressured us to make a quick decision, claiming the property would soon be taken. One of the prospective tenants was still in China without a UK visa, yet Foxtons continued to push for the tenancy agreement to be signed quickly. Once Foxtons secured their commission, the manager handling our case departed, but no one informed us. We only discovered this after the other tenant stopped paying rent and we urgently needed agency assistance. The other tenant later claimed her visa was rejected, that she remained in China, and that Foxtons had also pressured her to sign. Under the joint tenancy agreement, the financial burden fell entirely on us. Instead of helping resolve the issue with the missing tenant, a Foxtons employee simply advised the landlord to legally pursue us for payment using joint liability clauses. We were ultimately left stranded, forced to cover nearly six months’ rent—almost £10,000—out of our own pockets on that tenant's behalf. When we instructed a solicitor and requested the tenant’s contact details to pursue the matter, Foxtons refused, citing privacy policies, and told us to contact her directly ourselves. For an agency that arranged the tenancy, this lack of support felt completely unreasonable. Later, when a pest infestation occurred, Foxtons offered no meaningful advice or support, stating it was the landlord’s responsibility and leaving us to handle it. When we requested the landlord’s address to pursue compensation for the thousands of pounds in damages caused by the infestation, Foxtons again refused, citing privacy. They only released the address after we sought legal advice and formally challenged their refusal. Ultimately, the landlord withheld our deposit and kept our overpaid rent. Despite knowing a dispute existed, Foxtons refused to facilitate a resolution, stating they could do nothing and leaving us to deal with it alone. This was by far the worst and most regretful decision we have made. In our experience, Foxtons was extremely proactive when securing the tenancy and collecting fees, but repeatedly washed their hands of us the moment serious issues arose. I strongly advise everyone—especially international students who may lack local support—to think twice before using Foxtons. In my opinion, their support drops off completely the moment the lease is signed. They may reply here saying they will investigate, but after emailing their COO directly with zero response and wasting three months trying to get help, I have lost all confidence in their service.

We recently purchased a property with Rebecca Egbers and as first time buyers she was so helpful! She supported us with getting things moving when we needed support to chase things. She always responded to our messages quickly and was really helpful in answering our questions and organising for all the conditions of sale to be completed before exchange. With her support we went from offer to exchange in 2 and 1/2 months! Definitely a great experience for buying our first home.

We had an excellent experience with Foxtons London Bridge and, in particular, Rebecca Egbers, who recently sold our apartment in Canada Water. Rebecca was extremely helpful throughout the whole process. She communicated clearly with us as sellers, the buyer, and both sets of conveyancers, making sure everyone stayed informed and that the sale kept moving to time. Her responsiveness and proactive approach made a real positive difference. We would happily recommend Rebecca and the Foxtons team.

I've been delighted with the service I've received from Foxtons in London Bridge in selling a flat in a difficult market. Carley Taylor and Gabor Szucsik were excellent. They found a buyer quickly and kept fully on top of everything throughout the entire process. Carley gave me regular weekly updates and was very proactive in chasing items (outside her control!) that were drifting. She kept everything on track and really did go the extra mile to ensure that the sale went through smoothly and in a timely fashion. I am very grateful for their helpful, friendly and professional service.

I recently rented and moved into a new home through Foxtons, and I couldn’t be happier with the experience. A special thank you to Lulu, who was incredibly helpful, professional, and supportive throughout the entire process. Moving house can be stressful, but Lulu made everything smooth and straightforward. She was always available to answer my questions, kept me updated at every stage, and went above and beyond to ensure everything was handled efficiently. Her friendly attitude and excellent customer service made a real difference.