Frank Harris & Co. Bloomsbury & Kings Cross Estate Agents
London estate agents known for responsive, client-focused leasing and sales, but maintenance support needs improvement.
What customers love
- Individual agents prioritise client interests over commissions
- Responsive, attentive communication throughout rental process
- Professional market knowledge and attention to detail
Worth noting
- Property maintenance team slow to resolve electrical, heating, structural issues
- Insufficient staff training for basic maintenance problem resolution
Best for
Renters and buyers seeking agent-led guidance through London's complex property market.
Attribute scores
Recent reviews
While the leasing team is great, the maintenance team cannot seem to get it together. We moved in only three months ago into a Frank Harris-managed property, and we've already had a slew of maintenance issues. The property managers do not appear to be trained sufficiently to handle even the most basic of maintenance issues. We had open electrical socket, broken blinds, malfunctioning shower heater, fallen plaster, and other more minor issues. The only fast turn-around was for a clogged sink. We have been very patient but our patience has run out after nearly 100 emails back and forth with them. We are going on days without the ability to have a hot shower.
Successfully rented a London Flat, thanks to Yasmin and the team here! After seeing dozens of flats, Yas was the most responsive agent and truly listened to what we were looking for. She made the process seamless, from search to signing. When we wanted to view the flat a second time to confirm a few questions, Yas and her colleagues easily arranged. As a renter, you’ll be well-taken care of going thru this agency!
Lottie Cavill was fantastic throughout the whole process. She was professional, responsive, and made everything feel straightforward and stress-free. Her knowledge of the market and attention to detail really stood out, and she kept me well informed at every stage. I’d highly recommend her to anyone looking for a reliable and supportive estate agent.
Just want to give a big shout out to Lottie who has gone above & beyond in helping me secure my fabulous apartment in Central London, at a very competitive price too! From my 1st phone call, to being shown around potential homes, I can honestly say that I have been very impressed by Lottie’s professionalism, patience & advice, regarding things that I hadn’t even considered. I just wanted to say thank you & that she is great asset to your company!
Adam Dean is the best estate agent I have come across after seeing over 30 properties in London. I have seen first hand how several agencies and estate agents will not highlight potential risks even when this could cause you financial liability in the tens of thousands or possibly bankrupt you. Adam puts his client's best interest first and helps them navigate an extremely complex market safely. I highly recommend him.