Abode Property Management (NW) Ltd

They asked me to view the property. I stood there for 45 minutes but nobody replied to my email and nobody answered call. Stood there in heat and travelled so far for viewing. Unprofessional behaviour

Excellent service, Zara was exemplary!

Viewed a flat and was shown around by Jo, she answered all the questions I had and made the viewing stress free and relaxed. All round good experience.

They were kind of pushing people to leave good reviews. People are friendly and helpful at the beginning of the contract, but when the move-out dates get closer, I had the impression that they were not caring for us as much, especially during regular inspections.<br><br>They offered me the end-of-tenancy cleaning service when moving out. I paid the full amount with a promise that they would refund the remaining amount. However, there was no refund, although I checked with the cleaning ladies that they only got paid around half of the money I paid by the time I checked with them.

Exceptional

I just wanted to say how lovely, pleasant and extremely professional Meg, Jo and Zara have been throughout the whole process of helping me with my move. I had a lot going on at the time of my application and they were very approachable and friendly, reassuring me all the way. Thank you to the Team and I am delighted to be here!

My experience with Abode was extremely disappointing.<br><br>Communication was slow and inconsistent throughout my tenancy. Emails often went unanswered for weeks, and when replies were received, they lacked clarity or key information, requiring repeated follow-ups. I experienced delays even for simple matters such as confirming payment allocations or maintenance updates.<br><br>Maintenance management was reactive rather than proactive, with issues left unresolved for extended periods unless specifically chased again and again. Administrative processes often felt disorganised, and the agency showed a lack of urgency in handling routine tasks.<br><br>Most concerningly, after I vacated the property, I was owed a pro-rata rent refund. Despite repeated requests over months, the refund was only processed after I issued a formal Letter Before Action. This demonstrated a lax attitude towards tenant funds and basic accountability.<br><br>While the landlord also bears some responsibility, the agency’s handling of communication, maintenance, and financial matters consistently fell below professional standards. Prospective tenants should be prepared to monitor all correspondence and escalate formally if needed.

Absolutely wonderful experience from Abode property management . I have rented residential property for many years , some experiences have been quite awful due to difficult, unhelpful and unscrupulous landlords . Abode however have been on a different level , repairs completed either same day or the next when reported. Easy to contact , pleasant , supportive and empathetic when i have experienced difficult personal circumstances.<br>Special thanks to Meg at Abode, what a wonderful, kind , caring individual who has always gone the extra mile for me . Still maintaining a professional attitude to whatever has been requested of her . Keep doing what you do well Meg .

Meg and the team from abode have been nothing but fantastic. Any issues have always been rectified promptly. Thanks for everything!