Buckley Frayne

4.7·664 reviews
6-14 Great Ancoats St, Manchester M4 5AZ, UK, Manchester, United Kingdom
Veted AI Summary

Manchester estate agent with excellent staff responsiveness but inconsistent handling of maintenance repairs and fair wear-and-tear disputes.

What customers love

  • Staff responsiveness and prompt issue resolution
  • Clear communication throughout rental and purchase processes
  • Named agents like Amileigh, Isabella, and Ellouise consistently praised

Worth noting

  • End-of-tenancy deposit deductions often excessive and legally questionable
  • Rental renewal prices significantly above market rate at lease end

Best for

Tenants and buyers seeking responsive property management with strong personal service.

Attribute scores

Quality of Work72
Experience88
Responsiveness82
Customer Rating94
Price vs Market Avg.58

Recent reviews

Hiren Patel1mo ago

Amileigh at BuckleyFrayne Estate Agents did a marvellous job in getting the property let for us. She was incredibly proactive all the way through the process. A true asset to the team.

HH Services1mo ago

Cant thank Amileigh enough for her assistance in helping us secure our ideal flat. On the day of key collection my timings changed last minute and Amileigh and her team still managed to complete the move in to such a high standard. I would highly reccommend.

Laura Aprilescu1mo ago

I have been renting a flat through Buckley Frayne for the past few years, and throughout that time they have consistently been responsive, professional, and clear in their communication. Whenever any issues have arisen, they have been quick to help and ensure they are resolved efficiently.<br><br>A special mention goes to Isabella, who always responds promptly, is happy to arrange a call to discuss queries, and clearly explains the next steps so I always know what to expect. I can rely on her to liaise efficiently between me and the landlord, making the whole process smooth and stress-free.<br><br>Isabella also makes sure that announcements from the building's management company are forwarded promptly. This helps me avoid unnecessary inconveniences or missing important updates.<br><br>Overall, my experience renting through Buckley Frayne has been excellent, and I would happily recommend them to anyone looking for a reliable and professional letting agency.

Waheed Akhtar1mo ago

Do **NOT** use this estate agency. They will mess you around.<br><br>We agreed on a flat, but at the very last minute they let it to someone else. Completely unprofessional.<br><br>I also believe many of the recent positive reviews appear to be fake or botted. I've spoken to numerous people who have also had bad experiences with this agency.<br><br>In the end, it was probably a blessing in disguise. AVOID!

Safwan Shahid1mo ago

Cameron my property manager was excellent, all issues were resolved promptly and she was very responsive on email too. Had a great experience with Buckley Frayne.

Pavlo Filonenko2mo ago

Recently rented a flat through Buckley Frayne and had a positive experience throughout. The process was well organised, communication was good, and everything was explained clearly.<br><br>Shannon was particularly helpful from the initial viewing through to move-in day and was always quick to answer any questions.<br><br>Very happy with the service provided.

Rosario Caiazza2mo ago

I recently completed the purchase of my flat, and I want to give a huge thank you to Ellouise and Amileigh for their outstanding support throughout the entire process.<br>From start to finish, everything was handled with clarity, efficiency, and real professionalism. They guided every step of the transaction in a way that made a potentially stressful experience feel smooth and well-managed.<br>What really stood out was how they coordinated everything so seamlessly,it genuinely felt like they were always one step ahead, making sure nothing was missed. The whole journey was not only successful but also memorable in the best possible way.<br>I’m very grateful for their dedication and hard work, and I would highly recommend Ellouise and Amileigh to anyone going through a property purchase.<br>Epic sale!!!

Alex Tam2mo ago

I would like to thank Isabella for handling the leak in my flat. She was courteous and responsible. Excellent communication between us and prompt arrangement to have a contractor come by my flat on the next day. After the contractor visited my flat, Isabella personally called me to give me an overview of the situation and further arrangement with the contractor. The leak was fixed thanks to Buckley Frayne hiring professionals like Keith. Highly recommended letting agency!

Haward Ajoku2mo ago

Isabella was fantastic throughout the recent works at my apartment. She was extremely organised, professional and proactive from start to finish, keeping everything moving smoothly and ensuring the works were completed to a great standard.

Isabel Ibezim2mo ago

Ellouise was the agent working with us. She was always keeping us in the loop of what was going on, also very good at getting back to us whenever we had questions. She made the process feel straightforward.