Express Estate Agency

Max has worked above and beyond any estate agency rep I've been involved with. Hard working individual, knowledgeable and really helpful when I had to make big decisions. Hopefully the offer will go through. Thanks.

The exact opposite of what you want from an estate agency. We were/are interested in a house (Wellow, Somerset), so I called EEA (who had advertised the property through Zoopla). I asked two questions, - they knew less about the house than I did from my own research, but was told that J would call me back. No call back, so I called again two days later, to be told that, actually, E would call me back. Four days later, still no call back. In the interim, I’ve received daily text messages, reminding me to book a viewing - by texting back. Despite my messages back, reminding them that I haven’t had responses to my questions, the messages continue. Impersonal, disorganised - frustrating to deal with!

Started off well talking the talk, it became quickly apparent that they can't live up to all they say. 1. Vetting buyers so you won't have any no shows. Not only did we have plenty of no shows but Express were often completely unavailable to provide clarification if anyone was coming, despite claiming to have a 24/7 enquiry line. 2. Initially said they could provide a viewing service through a 3rd party. This never materialised despite repeated requests until I told them we were removing our property from the market. 3. And by far the worst point. We had multiple prospective buyers let us know how poor the communication had been with one giving up entirely and having to post us a letter. 4. I don't believe in coincidences, but some how they found us an offer the same day I told them I was removing my property from their service. 5. Provided no help to ensure completion day went smoothly with any kind of key hand over. Some of these points could be forgiven if they were not also charging the same price as the local agents that do provide an inclusive, good service! I would highly recommend you go elsewhere.

Matthew bayliss has been amazing throughout our house sale. He says he will contact us at a certain time and he always has , He is very polite and trustworthy He has always answered questions / querry when needed. We are very happy with all the help and advice matthew bayliss has given us. Also express house agency have been amazing at getting people through the door. We have rwccomended them to lots of people so far and always sill. We thank them for there expertise and great sales. Thank you

I have recently agreed a sale with Express Estate Agency, and I would like to begin by acknowledging that booking the first house viewing was straightforward and efficient. Following this, as the seller conducted the viewing themselves, we liaised directly for a second viewing without issue. However, my concerns arose when we moved forward with submitting an offer. The purchase price had already been agreed directly with the seller, after which I received a phone call from Express Estate Agency. During this call, I was immediately asked to pay a £150 deposit for a solicitor, without any prior explanation or discussion. I found this confusing and unprofessional, as no information had been provided about who this solicitor was, what services were included, or whether I wished to use them. I explained clearly that I had already chosen my own solicitor, but was open to receiving information about their recommended service. Despite this, I received an email requesting proof of ID, which was expected, but it also included bank transfer details for the £150 fee—again without any supporting information about the solicitor, their fees, or terms of engagement. In my experience, it is highly unusual to be asked for an upfront payment before formally instructing a solicitor or receiving any details about their service. This approach felt presumptive and lacked transparency. Additionally, I was told that using their in-house solicitor would make the process “quicker.” While I understand the intention, I do not feel this was presented in a balanced or informative way. As someone familiar with the property buying process, I am aware that timelines can vary and are not solely dependent on solicitor choice. I am also concerned to learn that the seller is using the same in-house solicitor. I do not believe it is appropriate for both parties in a transaction to be encouraged toward the same firm, as this raises questions about independence and whether both parties’ best interests can be fully represented. Overall, I found this part of the process lacking in professionalism, transparency, and customer care. I would expect clearer communication and proper disclosure of services.