Express Estate Agency
Express Estate Agency delivers variable service quality heavily dependent on individual agent assignment and responsiveness.
What customers love
- Individual agents like Luke, Elliott, Anderson are exceptionally proactive
- Quick sales achieved within weeks for satisfied customers
- Text message system for viewings is convenient and clear
Worth noting
- Poor office responsiveness; calls go unanswered, customers must contact individual agents
- Misleading sales pitch about 30-day guarantees; contract locks clients in for 4 months
Best for
Buyers seeking rapid property acquisition with direct agent relationships and willingness to self-conduct viewings.
Attribute scores
Recent reviews
Very good at communicating and being available when needed always returns calls and has a positive attitude!! Professional and friendly
Amazing service. Good customer relations and express feedback.
Very helpful and friendly staff. My contact was Luke and he was amazing.
Good, quick and professional service.
So far, I have been very disappointed with my experience. After failing to secure offers with a traditional estate agent, Express Estate Agency made a compelling sales pitch, claiming they could guarantee a sale within 30 days, regularly sold properties within days and had an extensive buyer network. In reality, after two weeks they had only arranged one viewing, which is significantly worse than the traditional agent I previously used. Unlike a traditional estate agent, I also have to conduct all viewings myself. Communication has been poor. I rarely receive proactive updates and have to chase for information. I also felt pressured to pay a deposit to use their recommended solicitors. Despite repeatedly declining, they continued to push this until I firmly refused. To make matters worse, their contract ties you in for four months, which is surprisingly longer than many traditional estate agents, despite their repeated promise of selling within 30 days. Overall, I feel misled by the sales pitch and frustrated that I am now locked into an agreement that has not delivered on its promises.
Twice they didn't show up to view the property with me and twice when I was eventually able to get through to them I was just fobbed off with excuses saying "sorry you're not in the system" even though I spoke to someone both times who agreed each viewing time with me. Do yourself a favour and don't use them.
I found the company and the staff very proactive but sometimes difficult to get in touch with
Luke should have Express as a middle name!! Totally on it, organised, does what he says he’s going to do and just lovely to deal with. Thank you Luke, what a star you are and we very grateful for you professionalism!