Settio Property Experience

Settio has been my agents since inception of renting out my property in early 2024 and they are very professional, very easy to work with. They make the entire process very seamless for me as landlord. I would like to especially commend Erin Morgan. She has been absolutely wonderful. Very responsive to questions, she explains how things work in an easy to understand way, and she goes above and beyond to ensure clients are satisfied and well served. She even goes beyond her own job role and goes wherever the information or result is in Settio to bring it to her clients. She is simply wonderful! Double thumbs up Erin👍👍

I have rented with Settio for two years, and my experience has been incredibly frustrating. Communication has consistently been poor, maintenance issues have taken far too long to resolve, and there has been very little sense of urgency whenever we've needed help. When we had to move from one apartment to another in the same building, we relied on the photos provided by Settio because there were very few apartments available at the end of our tenancy, and we didn't have time to view the new one beforehand. The apartment we moved into was not what was advertised. The living room looked completely different, and there were carpets pinned to the floor that were never shown in the listing. It felt misleading, and we would never have chosen that if we'd known. Not long after moving in, we discovered two separate leaks in the apartment. Despite repeatedly reporting them and sending numerous emails, it took almost two months for the issue to be properly fixed. Multiple contractors came to inspect the leaks, left without repairing them, and we were left chasing Settio constantly before anyone finally resolved the problem. The kitchen appliances were another nightmare. The freezer drawer was already cracked because the shelf had frozen solid before we moved in. We reported it immediately and were simply told to leave it. Eventually it broke completely, and then both the fridge and freezer stopped working. We lost all of our food during a heatwave, yet once again there was no urgency. It still took days before the appliances were dealt with. Now, at the end of our tenancy, things have become even more frustrating. We were told we had to give two months' notice despite having a fixed-term tenancy agreement with a clear end date. As a result, we're now being forced to pay for an additional month. To make matters worse, our key fobs have been deactivated, leaving us unable to access our own apartment properly. We both work and we have dogs at home, so this isn't just inconvenient—it's completely unacceptable. The instructions we've been given have been vague and confusing, telling us to pay additional money without clearly explaining where, how, or why. Every step has required us to chase answers ourselves. After two years, the biggest issue has been the communication. Every problem has involved repeated emails, delays, and a complete lack of urgency. Renting is stressful enough without having to fight for basic maintenance, clear information, and access to your own home. Another issue we experienced was that the light bulb in the small room where the washing machine is located stopped working. Neither of us knew how to replace it—we are two women who have genuinely never had to change a light bulb before. We therefore contacted the letting agent for assistance. Moreover I emailed Settio, hoping he could simply tell us what type of bulb was needed or explain how to replace it. Instead, all he said was that we needed to replace the light bulb ourselves. He didn't tell us what type of bulb to buy, how to access the fitting, or provide any practical guidance. He simply sent us the instruction manual and told us to read it. I found this incredibly unhelpful. As a letting agent, I would have expected at least some basic assistance or clear instructions rather than the absolute minimum response possible. We weren't asking him to come and change the bulb—we simply needed enough information to know what to buy and how to do it safely. His response felt dismissive and gave the impression that he was unwilling to provide even the most basic support expected from a managing agent. I would not recommend renting with Settio based on my experience.

It was a pleasure working with Liam from the Manchester office of Settio for a new flat rental we needed. He was extremely prompt, arranged multiple viewings for us and answered our questions right away, even well outside of office hours. Everyone else we met were lovely too. Highly recommended.

Amazing experience with Settio, particularly Liam, who has been assisting us with our apartment search over the past few weeks. We’ve dealt with a number of agents, but none have been as thorough, knowledgeable, and genuinely consultative as Liam. From the outset, he really took the time to listen and understand our requirements, recommending properties that truly aligned with what we were looking for. His knowledge of Manchester city centre buildings is exceptional, and he has a real talent for matching lifestyle and budget to the right place. He wasn’t just responding to messages or organising viewings—he acted more like a trusted advisor throughout the process. What really stood out was his enthusiasm, patience, and professionalism. Even in a market where demand is high and agents are often primarily representing landlords, Liam clearly takes pride in looking after everyone involved. It’s obvious he builds strong relationships with both tenants and landlords, and I’ve no doubt this results in plenty of repeat business and happy clients all round. If I’m ever looking for a lettings agent in Manchester again—whether as a tenant or a landlord—I’ll be going straight to Settio.

Settio Property Experience has been outstanding. Alessia has managed my UK property with exceptional professionalism, responsiveness, and care. Her attention to detail and proactive support gave me complete peace of mind. Special thanks also to Erin, who has been exceptionally responsive and provided great support on the renewal of my Snow Hill Wharf unit. I’m super happy with his service. Highly recommend Settio for anyone seeking reliable and high-quality property management.