The Estate Agent Manchester Ltd

Cleanliness that you have tried to manipulate the conversation over on repose to our previous review that is not the concern we have raised. Cleanness does not make a property suitable to live in, and simply adding cushions or wall decorations does not reflect the true condition of the apartment. Before moving in during the viewing, we were assured that certain issues—such as blind replacements and floor mat will be repalced. However, after moving in on 9 January, we had to report multiple problems within a week, including broken switches, door handles, kitchen leakage, poor drainage in all sinks, damaged drawers, broken hooks, and faulty blinds. It clearly implies that it wasn’t suitable for living and the basic checks has not been done, all the company did is used tenet as cash machine. Most of these issues were not resolved promptly. We were informed that the landlord was “out of pocket” and that some repairs would only be completed after rent was paid. As a result, many of the problems were only fixed by March, after follow-ups from our side. Additionally, the bathtub required replacement, which was identified by building management. While this may not have been the your fault, but the repair took over a month due to poor communication is definitely the agency fault. Bathroom was not used over a month and to get it fixed we have been required to invest significant time from to get it resolved. The issue with the blinds is still unresolved and has now been refused based on the agreement which is clearly a lie from the sales agent as it was promised during the viewing and now we have been forced under the agreement and telling that landlord is out of pocket. Overall, it has been frustrating to live in a property where we constantly have to follow up on pre-existing issues, spend our time and agent try to shut us down unethically. #move in date 9 Jan. 2026 and all the attachment proof of repairs reported on 13 Jan, 2026. Clearly company doesn’t do any pre checks.

Very disappointing experience with this company. The apartment had multiple issues on move-in, and no proper checks were done. Repairs were delayed for months, and we were told they wouldn’t fix things until rent was paid. Promises made about fixing the blinds were later denied. Overall, the poor communication, delays, and constant back-and-forth have felt like harassment. This has been a stressful and frustrating experience, and I would not recommend this company.

Our experience with the apartment provided by the company was unfortunately very disappointing. I would advise others to consider alternative options, as there have been concerns regarding the treatment of tenants. The company does not conduct thorough pre-occupancy inspections, which often results in tenants having to spend considerable time requesting repairs. Additionally, promises made at the outset are not fulfilled, with claims that certain commitments were not included in the agreement. They are not the estate agent, they try to rum a legal firm against the tenants.

Huge thank you to our property manager Yvonne Cheung and the entire team for their invaluable service. Thank you for a convenient and seamless service offered, prompt action taken when required and an overall outstanding customer care. Best regards, Krishni Gunawardena & family

After having bad experiences with property agents in the past, The Estate Agent Manchester was a breath of fresh air. I rented through the company for 5 years and never had any problems. The team were always so helpful and fair, and all problems were fixed quickly. Would highly recommend.